3 Ways That Technology Helps OEMs Increase F&I Profitability

The way that people make purchases has become more technologically advanced than ever before. Over 132 million packages were delivered by UPS based on Black Friday sales. People are ordering online more than ever. This kind of technology is now expected when people make purchases, and buying a car is no exception. In the F&I […]

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3 Ways to Ensure That Your F&I Department Stays Compliant

Nearly $9 million is wasted per year on non-compliant penalties that are issued to dealerships. There are many reasons why these penalties occur, including guesswork done when recommending F&I products to car buyers, the inability to easily run accurate credit reports and submit credit applications, and the lack of a paper trail maintained by the […]

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Is Your Dealership Behind the Technology Curve?

The share of new cars bought by 25- to 34-year-olds has been steadily rising since 2013. More and more millennials are interested in purchasing a car and enhanced vehicles with all the digital bells and whistles. People from this age group expect technology to be involved with their purchasing process and will react more positively […]

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Why Every Dealership Needs a Robust F&I Software

If your dealership hasn’t discovered the many benefits of a robust F&I software system, it’s time to understand what everyone in the industry is talking about. Learn more about why your dealership needs to incorporate this software into your F&I strategy. A Plan When it comes to the F&I menu and presentation, it’s crucial that […]

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How to Create a Better Car Shopping Experience for Your Customers

Every dealership wants the car shopping experience to be a positive one for their customers, but they may not know how to go about improving their process. There are many steps to take within the F&I department that will make the F&I manager’s job easier while creating a better experience for the customer. Taking advantage […]

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4 F&I Menu Best Practices

The menu is one of the most important aspects of your F&I process, acting as a central hub where you perform most of the tasks associated with F&I. The effectiveness of your menu could make or break your business. F&I menus that dealerships utilize are constantly adopting new features to make the process more effective […]

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3 Ways to Improve Your F&I Process for Better Business

Within the F&I department, managers are always searching for ways to improve the process so customers can have a better car buying experience. They also want to run the department more effectively, making their jobs easier and increasing reliability when it comes to sales. Being aware of the F&I process’ shortcomings and areas where improvements […]

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3 Ways to Engage Customers During the F&I Process

When a customer finally chooses a vehicle, they can’t wait to drive it off the lot and call it their own. Unfortunately, the F&I process can extinguish their excitement and frustrate them. Typically, the customer is led from room to room to read too much paper work and it takes up too much of their […]

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What are the Main Benefits of an Interactive F&I Menu Selling System?

An F&I manager’s number one goal is providing a positive experience for customers and effectively selling products. To provide the most efficient F&I process, F&I managers need to evaluate their strategies to determine whether they could be using more powerful methods. Presenting visually interesting and clear information on tablets and touch screens allows the customer […]

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Customer Service: Inflexibility Hardens

As regular readers will recall, I’ve based this series on an Entrepreneur magazine article that touched on behaviors that can cost a business money and hurt customer service and retention.

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